Terms and Conditions, Refund Policy, and Privacy Policy.
1. Terms and Conditions of Service
1.1 Services
CaseLaw Transcription Services provides professional transcription and related support services. All services are performed based on the information and materials supplied by the State of New Jersey.
1.2 Orders and Authorization
By submitting an order, you represent that you are authorized to request the transcription of the submitted materials and that doing so does not violate any confidentiality obligations, court rules, or applicable laws.
1.3 Turnaround Times
Any estimated turnaround times are provided in good faith but are not guaranteed unless expressly stated in writing. Delays caused by unclear audio, incomplete files, or client revisions may affect delivery times.
1.4 Revisions
Reasonable revisions are included when requested within a reasonable period after delivery and when based on the original audio or source material. Revisions that constitute new work may be billed separately.
1.5 Limitation of Liability
To the fullest extent permitted by law, CaseLaw Transcription Services LLC shall not be liable for indirect, incidental, consequential, or special damages arising out of or related to the use of our services or website.
2. Refund Policy
2.1 Refunds Prior to Work Commencement
A full refund is available until work begins on an order.
2.2 Prorated Refunds After Work Has Begun
Once work has commenced, refunds may be issued on a prorated basis, depending on the percentage of the project completed at the time of cancellation. Any work already performed will be deducted from the refunded amount.
2.3 Non-Refundable Work
Completed work and rush services that have been fully performed are non-refundable.
2.4 Refund Requests
All refund requests must be submitted in writing via email to info@caselawnj.com and will be reviewed promptly.
3. Privacy Policy
3.1 Information We Collect
We may collect personal and business information voluntarily provided by clients, including names, contact details, billing information, and files submitted for transcription.
3.2 Use of Information
Information collected is used solely for:
Providing requested services
Communicating with clients
Billing and payment processing
Legal and recordkeeping purposes
3.3 Confidentiality
We treat all client materials as confidential. Reasonable administrative, technical, and physical safeguards are in place to protect client data from unauthorized access or disclosure.
3.4 Third Parties
We do not sell or rent personal information. Information may be shared only with trusted service providers as necessary to perform services, or when required by law.
3.5 Data Retention
Client files and information are retained only as long as necessary to complete services, meet legal obligations, or comply with client instructions.
4. Contact Information
If you have questions about these Terms, our services, or your order, please contact us:
Email: info@caselawnj.com
Phone: 856-394-0983
5. Business Address
CaseLaw Transcription Services LLC
PO Box 2029
Cinnaminson, NJ 08077